FREQUENTLY ASKED QUESTIONS
We cannot guarantee that the change can be made if it has already been processed.
Customer orders are usually processed within a day and ship out the day after. (Shipping are made on a Weekday only)
Please email us at [email protected]
Please provide a physical address, we are sorry for any inconveniences our couriers cannot deliver to PO Box.
Unfortunately, there are some restrictions with bulky items that we aren't able to ship to the postcodes highlighted below, as well as certain other regional areas, depending on the size and weight of the item.
Undeliverable Postcodes For Bulky Items:
NSW 2641, 2717, 2831, 2898, 2899
QLD 4184, 4421, 4450-4499, 4680, 4700-4999, 9920-9999
WA 6055, 6215-6799
Undeliverable Postcodes For All items:
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
Note: If your postcode is not listed above and you're located in a rural or isolated area, please contact us to ensure your order is eligible for free shipping.
Alternatively if you live in or near a capital city in Queensland, South Australia, Western Australia, or the Northern Territory you will receive your order within 1-2 weeks.
Delivery to regional and remote areas can take a little longer, however usually no longer than 12 business days.
If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
Customer are required to notify Decorly within 10 working days in the unlikely event that the item arrives damaged or faulty.
12 months Warranty
We generally offer a 12-month warranty for furniture products only, unless stated otherwise.
The following terms and conditions apply to 12 months warranty:
Damages due to misuse by the user or during delivery will not be covered by this warranty
This warranty does not cover any accessories or bonus gifts.
Damage on Arrival (DOA) Warranty
Buyer are required to notify Decorly within 10 working days in the unlikely event that the item arrives damaged or faulty.
This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage.
The following terms and conditions apply to DOA warranty:
Buyer must check their item(s) and report the damages or faults (pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.
Please allow 2 workings from date of return confirmation for payments to arrive into your original purchase account and additional 5 working days on top for your financial institution to process it.
Please take measurements and read description carefully before purchase.
If you need to return a defective product, please contact Decorly customer service via contact form and we can help you organise the return address.