We are sorry for any Delays due to Covid, we will do our best to provide the most efficient service possible in these unpredictable times.
Our partnered courier services are taking on increasing volume in shipments and workload.
We are working very closely with our courier partners to make sure deliveries are made on time during the Coronavirus pandemic.
Our warehouse is working at normal capacity at this stage. However, due to the current situation in Victoria regarding COVID-19 some courier delays at this time are expected.
We seek your kind understanding during this period. Below are some updates from our courier partners for your reference.
Aramex (Fastway):
https://www.aramex.com.au/contact-us/service-updates/covid-19/
Toll:
https://www.tollgroup.com/toll-service-updates
AUSPost:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus
FAQs
FREQUENTLY ASKED QUESTIONS
Please contact our Decorly support team for any enquiries via contact form or facebook.
Please carefully check all measurements as detailed in photos and Descriptions. Be sure to take measurements at home before purchasing. Display photos are only 3D model demonstrations of what the product look likes but are not in exact proportion to the furniture in your home.
Please carefully check all measurements as detailed in photos and Descriptions. Be sure to take measurements at home before purchasing. Display photos are only 3D model demonstrations of what the product look likes but are not in exact proportion to the furniture in your home.
Once you have registered an account with us, you can access status details in your account. Please click on Account icon located top right corner. For guest purchases you will be sent an email with tracking number once the order has been are shipped.
We are here to provide our customers the most efficient service, please notify us of any changes as soon as possible.
We cannot guarantee that the change can be made if it has already been processed.
Customer orders are usually processed within a day and ship out the day after. (Shipping are made on a Weekday only)
We cannot guarantee that the change can be made if it has already been processed.
Customer orders are usually processed within a day and ship out the day after. (Shipping are made on a Weekday only)
Yes, we do offer further discounts if you make bulk purchases, please contact us for more savings.
Please email us at [email protected]
Please email us at [email protected]
Most items on Decorly can be shipped to most areas of Australia.
Please provide a physical address, we are sorry for any inconveniences our couriers cannot deliver to PO Box.
Unfortunately, there are some restrictions with bulky items that we aren't able to ship to the postcodes highlighted below, as well as certain other regional areas, depending on the size and weight of the item.
Undeliverable Postcodes For Bulky Items:
NT 0800-0999
NSW 2641, 2717, 2831, 2898, 2899
QLD 4184, 4421, 4450-4499, 4680, 4700-4999, 9920-9999
SA 5701
WA 6055, 6215-6799
TAS 7151
Undeliverable Postcodes For All items:
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
Note: If your postcode is not listed above and you're located in a rural or isolated area, please contact us to ensure your order is eligible for free shipping.
Please provide a physical address, we are sorry for any inconveniences our couriers cannot deliver to PO Box.
Unfortunately, there are some restrictions with bulky items that we aren't able to ship to the postcodes highlighted below, as well as certain other regional areas, depending on the size and weight of the item.
Undeliverable Postcodes For Bulky Items:
NT 0800-0999
NSW 2641, 2717, 2831, 2898, 2899
QLD 4184, 4421, 4450-4499, 4680, 4700-4999, 9920-9999
SA 5701
WA 6055, 6215-6799
TAS 7151
Undeliverable Postcodes For All items:
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
Note: If your postcode is not listed above and you're located in a rural or isolated area, please contact us to ensure your order is eligible for free shipping.
We are Fast & Efficient, about 95% of our products ship in 48 hours after cleared payments.
All Products are are shipped from our warehouses located in Melbourne, Australia.
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.
NOTE: Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment). We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Delivery to regional and remote areas can take a little longer, however usually no longer than 12 business days.
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.
NOTE: Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment). We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Delivery to regional and remote areas can take a little longer, however usually no longer than 12 business days.
Tracking number are emailed to you once order has been shipped, we will provide the tracking website as well.
We have multiple preferred service partners depending on the size and weight of your order and it's delivery address. Please provide a physical address, we are sorry for any inconveniences our couriers cannot deliver to PO Box.
These include:
Australia Post https://auspost.com.au/
13 76 78
Aramex (Fastway) https://www.aramex.com.au/tools/track/
1300 327 892
Allied Express http://www.alliedexpress.com.au/
13 13 73
Hunter Express https://www.hunterexpress.com.au/
13 22 52
Toll Group https://www.mytoll.com/
1300 865 547
These include:
Australia Post https://auspost.com.au/
13 76 78
Aramex (Fastway) https://www.aramex.com.au/tools/track/
1300 327 892
Allied Express http://www.alliedexpress.com.au/
13 13 73
Hunter Express https://www.hunterexpress.com.au/
13 22 52
Toll Group https://www.mytoll.com/
1300 865 547
If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).
If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
We accept Mastercard, Visa card, Amex, Paypal, Afterpay, Laybuy, PayitLater, Apply pay & Gpay.
Please carefully check all measurements as detailed in photos and Descriptions.
Be sure to take measurements at home before purchasing. Display photos are only 3D model demonstrations of what the product look likes but are not in exact proportion to the furniture in your home.
We only accept return of products if they are defective or are faulty item/s. However, if there are parts we can replace we will send replacement through post with tracking.
Buyer are required to notify Decorly within 10 working days in the unlikely event that the item arrives damaged or faulty.
To complete your return please contact decorly customer support directly. You will need to state your order number, describe the problem precisely and provide evidence photos & video to support your claim, and state whether you are requesting a replacement, repair, refund or credit. Please do not send your purchase back to the manufacturer.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Warranty
We generally offer 12-months warranty, unless stated otherwise.
Electronic products comes with 3-months warranty.
The following terms and conditions apply to warranty:
- Damages due to misuse by the user or during delivery will not be covered by this warranty
- This warranty does not cover any accessories or bonus gifts.
Damage on Arrival (DOA) Warranty
Buyer are required to notify Decorly within 10 working days in the unlikely event that the item arrives damaged or faulty.
This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage.
The following terms and conditions apply to DOA warranty:
Buyer must check their item(s) and report the damages or faults (pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.
Be sure to take measurements at home before purchasing. Display photos are only 3D model demonstrations of what the product look likes but are not in exact proportion to the furniture in your home.
We only accept return of products if they are defective or are faulty item/s. However, if there are parts we can replace we will send replacement through post with tracking.
Buyer are required to notify Decorly within 10 working days in the unlikely event that the item arrives damaged or faulty.
To complete your return please contact decorly customer support directly. You will need to state your order number, describe the problem precisely and provide evidence photos & video to support your claim, and state whether you are requesting a replacement, repair, refund or credit. Please do not send your purchase back to the manufacturer.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Warranty
We generally offer 12-months warranty, unless stated otherwise.
Electronic products comes with 3-months warranty.
The following terms and conditions apply to warranty:
- Damages due to misuse by the user or during delivery will not be covered by this warranty
- This warranty does not cover any accessories or bonus gifts.
Damage on Arrival (DOA) Warranty
Buyer are required to notify Decorly within 10 working days in the unlikely event that the item arrives damaged or faulty.
This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage.
The following terms and conditions apply to DOA warranty:
Buyer must check their item(s) and report the damages or faults (pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.
Please check the packaging very thoroughly as the small components might become loose during the shipping. If there is a part/s missing, please contact us immediately so that we can offer our assistance. We will send replacement or organise a solution if parts are not available in a short time.
We are sorry for any delays, our support team will try our best to process your return as soon as possible. Product return usually takes around 1 to 2 weeks to process.
Please allow 2 workings from date of return confirmation for payments to arrive into your original purchase account and additional 5 working days on top for your financial institution to process it.
Please allow 2 workings from date of return confirmation for payments to arrive into your original purchase account and additional 5 working days on top for your financial institution to process it.
Our products are delivered brand new in box with instruction manual for assembly and may require some experience to put together.
If the product comes fully assembled, then it would be stated in description.
If the product comes fully assembled, then it would be stated in description.
Please carefully check all measurements as detailed in photos and Descriptions.
Be sure to take measurements at home before purchasing. Display photos are only 3D model demonstrations of what the product look likes but are not in exact proportion to the furniture in your home.
We only replace items if they are defective or damaged. If you need to return a defective product, please contact Decorly customer service via contact form and we can help you organise the return address.
We only replace items if they are defective or damaged. If you need to return a defective product, please contact Decorly customer service via contact form and we can help you organise the return address.
All prices are in Australian Dollars (AUD).
Thank you for your interest in our products, currently we do not have a showroom or physical store; we are an online retailer. As the economy progresses we have to adapt to the changes in order for us to keep providing products to you. Therefore by reducing long term costs we are able to provide reasonable prices with free shipping on all orders Australia Wide.